Customer Service Policy
1. Introduction: At Chhattisgarh Goods and Services (CGGS), we are dedicated to providing exceptional customer service. Our goal is to ensure that all customers have a positive experience with our products and services. This policy outlines our commitment to our customers and the standards we uphold in delivering quality service.
2. Customer Support: Our customer support team is available to assist you with any inquiries, concerns, or issues you may have. You can reach us through the following channels:
- Phone: +91 75871 77796
- Email: info@cggs.org.in
- Address: Oswal Line, in Front of Inorbit Shop, Rajnandgaon Chhattisgarh 491441
3. Response Time: We aim to respond to all customer inquiries within 24 hours on business days. Our business hours are Monday to Friday, from 9 AM to 6 PM. If your inquiry is received outside of business hours, we will address it on the next business day.
4. Handling Complaints: We take customer complaints seriously and strive to resolve them promptly. If you have a complaint, please follow these steps:
- Contact our customer support team via phone or email.
- Provide details about your complaint, including your order number and a description of the issue.
- Our team will investigate the matter and respond to you within 48 hours with a resolution.
5. Product Returns and Exchanges: If you are not satisfied with your purchase, you may return or exchange it within 30 days of receiving the product. The item must be in its original condition and packaging. Please contact our customer service team for assistance with returns and exchanges.
6. Feedback and Suggestions: We value your feedback and continuously seek to improve our services. If you have any suggestions or comments, please feel free to share them with us through our contact channels. Your input is crucial in helping us enhance our customer service experience.
7. Commitment to Excellence: At CGGS, we are committed to maintaining high standards of customer service. Our team is trained to handle inquiries professionally and courteously. We believe that customer satisfaction is key to our success, and we strive to exceed your expectations at every opportunity.
8. Policy Updates: This Customer Service Policy is subject to change. We will notify our customers of any significant updates via our website. We encourage you to review this policy periodically to stay informed about our service practices.
Contact Us: For any questions regarding our Customer Service Policy, please do not hesitate to contact us:
- Phone: +91 75871 77796
- Email: info@cggs.org.in
- Address: Oswal Line, in Front of Inorbit Shop, Rajnandgaon Chhattisgarh 491441